Purchase Options & Subscription Cancellation Policy

Last updated: 26 July 2026

At Pumkin, we believe purchasing options should be clear and transparent. Customers are never automatically enrolled in a subscription when choosing a one-time purchase.

This policy explains our available purchase options, recurring subscription payments and how to change or cancel a subscription.

1. Available Purchase Options

Pumkin offers two types of purchase:

One-Time Purchase

A one-time purchase is a single order with no recurring commitment.

• You are charged only for the order placed.

• No future orders or payments are automatically created.

• A one-time purchase will never automatically convert into a subscription.

• If you want another order, you must place it yourself.

Subscribe & Save

When you deliberately select a subscription option, Pumkin will automatically charge your chosen payment method and dispatch a new order according to the delivery schedule selected at checkout.

Available subscription intervals may include:

• Every 30 days.

• Every eight weeks.

• Every 12 weeks.

The price, delivery frequency and any subscription saving will be clearly displayed before you complete your purchase.

Pumkin subscriptions do not have a minimum commitment. You may cancel at any time without a cancellation fee.

2. Subscription Confirmation

By selecting a subscription option and completing checkout, you authorise Pumkin to:

• Create recurring orders at your selected interval.

• Charge the payment method provided for each recurring order.

• Continue the subscription until you cancel it or it is otherwise ended under this policy.

Your initial order confirmation will identify whether you selected a one-time purchase or a subscription.

Please review your confirmation email and contact info@pumkin.co promptly if you believe the wrong purchase option was selected.

3. Recurring Payments

Your payment method will be charged automatically when each subscription order is generated.

The amount charged will be the subscription price applicable to your order at that time, together with any applicable shipping charges and taxes disclosed during checkout or before renewal.

Renewal dates may occasionally vary slightly because of weekends, public holidays, payment-processing times or fulfilment requirements.

If a recurring payment fails, we may retry the payment using the same payment method. We may also pause or cancel the subscription if payment cannot be collected.

4. How to Cancel a Subscription

You may cancel your Pumkin subscription at any time:

• Through your online account dashboard, where this option is available; or

• By emailing info@pumkin.co.

When emailing us, please include:

• Your full name.

• The email address used to place the order.

• Your most recent order number, if available.

• A clear statement that you wish to cancel your subscription.

You do not need to provide a reason for cancelling.

We will send confirmation once your cancellation has been processed.

5. When a Cancellation Takes Effect

A subscription cancellation prevents future renewal orders and recurring payments.

To prevent your next order from being charged and processed, your cancellation must be completed before that renewal order enters processing. We recommend submitting your request at least 24 hours before your next scheduled billing date.

If we receive your cancellation request after a renewal payment has been taken or the order has entered processing:

• Your subscription will still be cancelled to prevent future renewals.

• The current processed order may still be dispatched.

• The payment is not automatically refunded.

• You may request a return in accordance with our Returns & Refunds Policy.

We will make every reasonable effort to stop an order that has not yet been dispatched, but cancellation cannot be guaranteed once fulfilment has begun.

6. Changing or Pausing a Subscription

Depending on the options available through your account, you may be able to:

• Change your delivery interval.

• Update your payment details.

• Update your shipping address.

• Change the quantity ordered.

• Skip an upcoming delivery.

• Pause your subscription.

If you cannot make the required change through your account, email info@pumkin.co before your next renewal.

Changes must be completed before the next order enters processing. Changes requested after processing may apply only to future orders.

Pausing a subscription does not permanently cancel it. Automatic orders and payments may resume at the end of the selected pause period unless you cancel the subscription.

7. Subscription Price Changes

We may change subscription prices, available discounts or delivery charges from time to time.

If a change affects an existing subscription, we will provide notice before charging the new amount where required by law. You may cancel your subscription before the new price takes effect.

Promotional prices, introductory discounts and limited-time offers may apply only to the initial order unless the offer specifically states that the discount applies to future subscription renewals.

If you cancel and later restart a subscription, the current price and terms available at the time of restarting will apply.

8. Cancelling a Subscription Does Not Automatically Create a Refund

Cancelling your subscription stops future renewals. It does not automatically refund:

• An initial order that has already been placed.

• A renewal order that has already been charged or processed.

• An order that has already been dispatched or delivered.

First-time purchases may qualify for Pumkin’s 30-day money-back guarantee. Repeat and subscription orders may qualify for a return if they remain unopened and meet the conditions in our Returns & Refunds Policy.

To request a refund or return, email info@pumkin.co.

9. Statutory Cancellation Rights

This policy does not exclude, restrict or replace any cancellation, withdrawal, refund or consumer-guarantee rights available under applicable law.

Customers in certain countries may have a statutory cooling-off or withdrawal period after entering a subscription or receiving their first order.

For sealed ingestible products that cannot be returned for health or hygiene reasons, statutory return eligibility may be affected once the product has been opened or unsealed.

Please review our Returns & Refunds Policy or contact info@pumkin.co if you wish to exercise a statutory cancellation right.

10. Cancellation by Pumkin

We may pause or cancel a subscription where reasonably necessary, including when:

• A product is discontinued or unavailable.

• A payment cannot be collected.

• We are unable to deliver to the supplied address.

• We reasonably suspect fraud or unauthorised payment activity.

• The subscription is being misused.

• A customer materially breaches our Terms of Service.

If Pumkin cancels an order after payment has been collected but before the product is supplied, we will provide an appropriate refund.

11. Policy Updates

We may update this policy from time to time. Changes take effect when published on our website and apply to new subscriptions and future renewals, subject to applicable law.

Where a material change affects an existing subscription, we will provide reasonable notice where required.

12. Contact Us

For subscription changes, cancellations or purchase-option enquiries, contact:

Pumkin
Email: info@pumkin.co

We aim to respond within two business days. If your renewal is approaching, please use “Subscription Cancellation” as the subject line of your email.